Support
Frequently asked questions
Everything you need to know about NGOstack, pricing, NGO verification and getting started. Can't find an answer? Talk to us — we're happy to help.
One platform to run your whole NGO — find funding, write proposals, manage projects and budgets, and keep your team's knowledge in one place. Instead of paying for a separate drive, project tracker, funding-research tool and proposal editor, it's all in a single subscription.
Yes. Every plan starts with a 60-day free trial and we don't ask for payment up front. You won't be charged during the trial, and you can cancel any time before it ends.
One flat Organization plan: €99/month, or €999/year if you pay annually (about 17% less). That covers your entire organisation. Verified NGOs pay less — from €12 to €49/month — through geography-fair pricing.
No. It's one price for unlimited members, so you can add your whole team — staff, volunteers and board — without paying more for each person.
Everything is included: workspaces and wiki spaces, opportunity matching, funder intelligence, the proposal engine with export, projects with evidence and funder reports, and public organisation and project pages. There's no upsell — every customer gets the full platform.
No. There's no long-term commitment — pay monthly or yearly and cancel whenever you like. You're never billed during the free trial.
Yes. Verified NGOs get geography-fair pricing from €12 to €49/month, based on your country's World Bank income group. The discount is applied automatically at checkout once you're verified — no code to enter.
You confirm your organisation's registration details during signup and we verify them; once verified, your reduced rate applies automatically. Not sure whether you qualify? Message us and we'll check with you.
It depends on your country's World Bank income group — high-income/OECD, upper-middle, lower-middle or low-income. Pick your country in the pricing section to preview your tier; the exact rate is confirmed when you're verified.
Yes — we'll help you bring your current projects, documents and knowledge across during onboarding. Tell us what you're using today and we'll plan the move with you.
Your data stays yours. You can export proposals and reports, and your work stays accessible for as long as you have an account. For specific data-processing or hosting questions, contact us and we'll walk you through the details.
Use the live chat — the bubble in the corner or the “Talk to us” button — to reach us directly, or email [email protected]. We're glad to help with setup, pricing or anything else.